Last updated: November 2026
This policy explains what information Life AI ("we", "us") collects when you use our website and API, and how we use it. It applies to businesses who sign up for an account ("you", "customers") and, where relevant, to the end users who chat with the AI agents you create.
Account information: your email address and a hashed password (we never store your password in plain text).
Business/agent data: whatever you provide to build an agent — manually entered business details, uploaded text files, or text extracted from a website URL you give us.
Usage data: API request counts, timestamps, and which agent was called, used to enforce plan limits and for basic reliability monitoring.
End-user chat messages: if you integrate an agent into your own product, the messages your customers send to that agent pass through our systems to generate a response. We do not use these messages to build a profile of your end users.
To generate a response, your agent's relevant business data and the incoming question are sent to an underlying language model, routed through our self-hosted model router. Depending on availability, that request may be processed by any of several third-party AI providers. We do not control which specific provider handles any given request, and those providers' own data-handling practices apply to that single request. We don't share your account details (email, password, billing information) with these providers — only the text needed to answer the specific question.
Subscription payments are processed by ZapUPI, a third-party UPI payment gateway. We do not store your card, UPI ID, or bank details — ZapUPI handles the payment directly and notifies us only whether a payment succeeded.
Account and agent data is kept for as long as your account is active. If you delete an agent, its knowledge data is removed from our systems. If you delete your account, we remove your account and agent data within a reasonable period, except where we're required to keep billing records for legal/tax purposes.
You can delete any agent, or all of your agents, at any time from your dashboard. You can request account deletion by contacting us. You control exactly what business information you give an agent — don't include anything you wouldn't want processed by a third-party AI model.
Passwords are hashed with bcrypt. API keys are unique per account and can be revoked at any time. We use standard measures (input validation, access controls) to protect uploaded data, but no system is perfectly secure — please don't upload sensitive personal data (like customers' financial or health information) into an agent's knowledge base.
Questions about this policy? Reach us on our Contact page.