Terms & Conditions

Last updated: November 2026

Using Life AI

By creating an account, you agree to these terms. Life AI provides AI-powered support agents built from the business information you supply, accessible via API. You must be able to legally enter into this agreement to use the service.

Your account

You're responsible for keeping your account password and API keys confidential. Anyone with your API key can use your agents and consume your plan's usage limit — revoke and regenerate a key immediately if you believe it's been exposed.

Acceptable use

Life AI's agents are built for business customer-support use cases — answering questions about your products, services, and policies. Please don't:

  • Use the service to generate spam, malware, or content intended to deceive or harm people
  • Upload content you don't have the right to use as an agent's knowledge base
  • Attempt to circumvent plan limits, security controls, or rate limits
  • Use the service in a way that violates applicable law

We may suspend accounts that violate these terms.

Plans & usage limits

Each plan includes a set number of agents, monthly API requests, and knowledge-update allowances, described on our pricing page. Exceeding your plan's request limit will result in requests being rejected until the limit resets or you upgrade.

AI-generated responses

Agent responses are generated by AI language models based on the information you provide. While agents are designed to stay within the scope of your business and only answer from your supplied data, AI systems can occasionally produce inaccurate or unexpected output. You're responsible for reviewing whether an agent's responses are appropriate for your use case before relying on them for anything business-critical, and we recommend periodically checking real conversations your agent has had.

Service availability

We aim for reliable uptime but don't guarantee uninterrupted service. The underlying AI models are provided by third parties whose availability we don't fully control — our system automatically tries alternate providers when one is unavailable, but this doesn't guarantee zero downtime.

Changes to the service

We may update these terms, our plans, or the service itself over time. Material changes to pricing will be communicated in advance where practical.

Termination

You can stop using the service and delete your account at any time. We may suspend or terminate accounts that violate these terms or applicable law.

Contact

Questions about these terms? Reach us on our Contact page.